PREDICTIVE
DIALING
Increase connections using an adaptive algorithm designed to only deliver live calls to your agents. Answer machines, disconnected number, operator intercepts are handled by the dialer without impacting an agents productivity.
Additional Services
© Copyright 2016 | All Rights Reserved. | PIMSWARE, LLC
PIMSWARE, LLC.
11720 Amber Park Drive, Ste 160
Alpharetta, GA, 30009
Affordable Predictive Dialer Software
SCREEN POPS
Integrate with web-based CRMs to have a customer screen pop up when a call is answered. Your agent will have all the relative account information available to immediately assist that customer.
Unlimited inbound and outbound US and Canada minutes
Includes 4:1 outbound line ratio (additional ratio available as needed) and 1 US DID
Includes technical support and training
$175 per agent per month
Predictive dialer software can continuously improve your communication strategies. PIMSWARE has been developing custom software solutions since 2005 and our enterprise class predictive dialer system is available as a standard software as a service (SaaS). The cloud-based dialer system eliminates the need to dial numbers manually; answering machines, disconnected numbers and operator intercepts are handled by the dialer without impacting an agent's productivity. Create more conversations for your agents using PIMS’s adaptive algorithm designed to only deliver live calls to your agent, or your sales and marketing team.
Create as many dispositions as you need. Use different dispositions for each campaign to select a disposition for each type of call the dialer is making.
Multiple call recordings settings for flexibility and management. Record all calls for quality assurance purposes. Agent call recording on demand allows the user to stop call recording if needed.
CALL RECORDING
CUSTOMIZABLE
DISPOSITION
BOOST Your Outbound Communications
predict. dial. connect.
Unlimited Minutes! What's the catch?
Our flat rate pricing is all inclusive and we don’t require a minimum users or a long-term contract. We designed this predictive dialer software to work as a stand-alone dialer or seamlessly with our debt collection products and CRM system.
Technical Support
We use a leading web-based ticketed support solution to track and deliver customer support over the web, email and phone. We also use web-based remote technologies that give our technicians and managers simple ways to work together with the customer to solve more problems on the first call.
Toll Free: +1 (866) 987 7467
Local: +1 (678) 638 2250
Sales: Dan@pimsware.com
These features are available to streamline and get even more functionality out of your system.
Flexible and scalable
No minimum users required
Easy-to-use web interface
Reports and analytics
Campaign & list management
Unlimited call lists
Do not call list
Agent scripting
Time zone restriction dialing
Remote agents
Role-based user permissions
Next agent call settings for optimal agent productivity
About Us
Solutions provider for organizations that manage large volumes of data, online fulfillment and call center operations.
Auto dialing technology has been used in the debt collection industry and by financial institutions and creditors for years. PIMSWARE provides solutions to organizations that manage large volumes of data, online fulfillment and call center operations across various industries. We have a strong background in developing turnkey software solutions for the debt receivables industry.
We wanted to provide the dialer technology to any sales and marketing team, insurance agent, and/or real estate agent that could benefit from boosting outbound communications through predictive and auto dialing. Auto dialing technology allows an organization to send important alerts, updates and notifications to clients, customer and employees. Any organization can easily automate mass communication needs effectively with message broadcasting.
ADD AN INBOUND LINE
You can extend the dialer to include inbound, and blended calls.
UNATTENDED AGENT
This feature allows you to broadcast a pre-recorded message.
1-800#
Use a 1-800# to allow multiple inbound calls.
LOCAL PRESCENCE
You can purchase numbers for multiple area codes to display as the caller id.
